Asos makes big change and warns customers 'you'll have to pay'

Sep 6, 2024 · The retailer outlined a new policy to a specific customer segment, stating: "As part of a small group of customers with a frequently high returns rate, you'll now only get Free …

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Asos Makes Major Change To Its Returns Policy And Tells Customers …

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Sep 6, 2024 · Asos Premium customers who pay £10 annually for perks like free next-day delivery on orders over £15 will need to keep at least £15 worth of items to sidestep return costs.

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ASOS Makes Major Change Affecting Thousands Of Regular Customers

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Sep 6, 2024 · Customers of online retailer ASOS have been left fuming after being told they could have to pay more to use the service. Under the ASOS Premier service, shoppers pay a £9.95 …

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ASOS Makes Huge Change To Fees From Today As Shopper Threaten …

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Oct 8, 2024 · Those hit by the change will need to keep £40 worth of goods to avoid the new charge. Shoppers who already pay £9.95 a year for Asos Premier to get perks like free next …

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Asos Warns Of Tough Clothing Market As Shoppers Cut Back Amid …

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Oct 19, 2022 · Asos warns of tough clothing market as shoppers cut back amid cost crisis The group reported pre-tax losses of £31.9m for the year to August 31 against profits of £177.1m …

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FAQs about Asos makes big change and warns customers 'you'll have to pay' Coupon?

Did ASOS change its returns policy?

Learn more Asos has made a major change to its returns policy with customers now forced to pay a new fee. Shoppers have been warned to check their emails for information about a significant change to the retailer's returns process after informing some shoppers that they will now be required to pay. ...

Does ASOS charge customers for returns?

ASOS has made a major change to its return fees, sparking fury amongst shoppers. The online retailer will start charging customers when they return items unless they spend a certain amount. ASOS has started to charge customers for returns. Credit: AFP An email was sent to an Asos customer informing them of the change ...

Does ASOS pay for returns if you don't keep a certain amount?

In an email sent out to certain shoppers who the retailer identified as being frequent returners, Asos made customers aware of the new change which is set to come into force next month. The update will see customers paying for returns - which are free in all cases at the moment - if they do not keep a certain amount from their order. ...

Does ASOs have a fair use policy?

The online fashion giant wrote: "We want to give you a heads up about some updates we're making to our Fair Use Policy that will affect your future orders with Asos. "As part of a small group of customers with a frequently high returns rate, you’ll now only get Free Returns when you keep £15 or more from your order. ...

Are Asos premium returns free?

Currently, all returns are free, but the new policy will require customers to retain a minimum value from their order to avoid return fees. Asos Premium customers who pay £10 annually for perks like free next-day delivery on orders over £15 will need to keep at least £15 worth of items to sidestep return costs. ...

Should ASOS ask customers to foot the bill?

He said: "Retailers like ASOS have tried to tackle the problem of returns by asking customers to foot the bill – but this is far from a silver bullet. "Firstly, brands risk damaging customer loyalty by alienating customers who are reluctant to fork out a fee. ...