Create a winning strategy for responding to hotel reviews on ...

The main goal when you are writing a response is to convince prospective guests that you provide high quality service and that you care about the guest experience. Getting into fights with guests, even when they’re being dishonest, is not a good idea. Always keep in mind that what you are writing will be read … See more

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How To Respond To Guest Reviews: A Hotelier's In-Depth Guide

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Dec 21, 2023 · 90% of travelers who read review responses expect a response from the hotel to their feedback. We believe that responding to guest reviews is what differentiates a hotel that …

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Responding To Positive Hotel Reviews: Best Examples

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One of our review examples, highlights the great service from hotel staff. b. Positive review on rooms and amenities. 98% of travelers say amenities such as beds, wifi, and toiletries are vital …

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5 Proven Strategies To Increase Your Hotel Review Score - TrustYou

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Responding to guest reviews is a great way to take care of your guests post-stay. Our latest research shows that 90% of travelers who read review responses expect a response from the …

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FAQs about Create a winning strategy for responding to hotel reviews on ... Coupon?

How do hotel review responses affect hotel revenue?

Hotel review responses directly correlate to hotel revenue increases. 91% of travelers value meaningful responses to negative reviews and are likelier to book a room when management shows initiative to improve. Online reviews give hoteliers a unique opportunity to see their property through the eyes of a guest and analyze customer feedback. ...

What makes a good hotel review response?

Why it’s effective: This review response starts with the customer’s name; incorporates details from the original review, like the guest’s clean room and hotel’s central location; thanks the reviewer for their positive feedback; and warmly invites the reviewer to return on their next visit to the area. ...

How do I improve the efficiency of my hotel's response to reviews?

To improve the efficiency of your hotel's response to reviews, we recommend implementing the following best practices: Decide which department (operations, sales, or guest services manager) will be in charge of responding to reviews and whether you will alternate the tasks. ...

How do you respond to positive hotel reviews?

Templates can provide a starting point, ensuring consistency in your responses, but they should always be tailored to reflect the specific feedback and sentiments expressed by each guest. Reply with AI - the of leading businesses. Learn how to respond to positive hotel reviews effectively with our guide. ...

What are the best practices for responding to hotel reviews?

Following the best practices below will help ensure that your responses positively impact existing customers and potential guests researching hotels. Never use generic placeholder titles, like "Dear Customer" or "Valued Customer," when you respond to reviews of your hotel. ...

How can I improve my hotel response process?

Focus first on the sources with the highest review volumes, as these will have more visibility for consumers searching for a hotel. Another useful tool that will help you accelerate the response process and make prioritization easier is an AI response generator, such as TrustYou's responseAI. ...