FAQs - MUJI USA

International orders placed at MUJI.us for delivery outside of the USA cannot be returned to any MUJI USA & Canada store location. Return shipping is available at your own cost to our …

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FAQs about FAQs - MUJI USA Coupon?

Does Muji offer a delivery service?

MUJI now offers a furniture and PP drawers delivery service within the mainland UK. We have introduced contactless deliveries to your doorstep, which means there will be no direct contact with your delivery driver for further safety to our customers and the delivery team. When placing an order customers will select their delivery date. ...

How long does it take Muji to ship to?

Please allow 10-15 business days for delivery. What additional international destinations do you currently ship to? MUJI USA now ships to Quebec, Canada, Mexico, and over 40 countries via our international e-commerce partner, Global-E. For a list of available destinations, please refer to the Shipping Policy ...

Can Muji deliver my order to a safe place?

There may be an option to deliver your order to a Safe Place if DPD is handling your order. If you have selected the option for your parcel left unattended on your premises, MUJI cannot be held responsible and we will not be liable for any theft or damages to your order. ...

Can I return a Muji order?

※MUJI U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy without notice. How do I return my online order by mail? Online orders placed at MUJI.us can be returned by mail to our warehouse in New Jersey. ...

How do I contact Muji?

Reach out via our contact form with a link to the MUJI product you're interested in (if available in another country) or let us know which item (if you know the name / SKU). We would be happy to share your interest with the team, and if a popular request, we may be able to stock it! Why can't I order furniture to my location? ...

Does Muji have customer service?

Unfortunately Muji’s customer service is non-existent. I placed an order - no estimated shipping time, no order tracking number for weeks. I wanted to cancel my order and sent 3 emails to the customer service, but didn’t receive a single reply. Their customer service hours (listed on the website) were wrong. ...