Frequently asked Questions - MUJI

Frequently asked Questions. What is MUJI passport APP? "MUJI passport" is a free smartphone application designed for users to access information about MUJI anytime and anywhere. It provides news, store information and product information to enable a more convenient …

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FAQs about Frequently asked Questions - MUJI Coupon?

Can I return a Muji order?

※MUJI U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy without notice. How do I return my online order by mail? Online orders placed at MUJI.us can be returned by mail to our warehouse in New Jersey. ...

Can I return Muji online UK?

Please do not return any store-bought items or any items purchased in a different region to MUJI Online UK. We will be unable to process these returns and the package will be returned to the sender. Please note that items purchased online cannot be refunded or exchanged in-store. Please retain proof of postage or DPD Pickup receipt for all returns. ...

How long does Muji take to process a return?

It may take an additional 5-10 business days to reflect your financial statement, based on your card issuer's processing times. ※MUJI U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy without notice. How do I return my online order by mail? ...

Can Muji deliver my order to a safe place?

There may be an option to deliver your order to a Safe Place if DPD is handling your order. If you have selected the option for your parcel left unattended on your premises, MUJI cannot be held responsible and we will not be liable for any theft or damages to your order. ...

What is Muji's return policy?

※MUJI U.S.A Limited reserves the right to deny any return/exchange based on the condition of the merchandise and the right to modify its exchange and return policy. FAQs General Where can I find my tracking number? Once your order is ready to ship, you will receive a shipment notification via email with your tracking number (s). ...

How do I contact Muji?

Reach out via our contact form with a link to the MUJI product you're interested in (if available in another country) or let us know which item (if you know the name / SKU). We would be happy to share your interest with the team, and if a popular request, we may be able to stock it! Why can't I order furniture to my location? ...