Prioritizing Which Reviews to Respond T…

Respond to all 1 and 2 Star Reviews.Respond to as many 3, 4 and 5 star reviews as you can, as long you can personalize them.If you detect fraud or irrelevant content, petition the site to remove the review. (Example: How to dispute a TripAdvisor Review)

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FAQs about Prioritizing Which Reviews to Respond T… Coupon?

How do you respond to mixed hotel reviews?

So it’s important to respond to as many reviews as possible. You want to show prospective guests that your hotel actively reads, internalizes, and responds to reviews. And when potential customers see these mixed reviews, they also see your responses and get your side of the story. Mixed hotel reviews are often mostly complimentary. ...

How often should I respond to mixed reviews?

We usually suggest that you respond to at least 50% of your mixed reviews. For the reviews you do decide to respond to, be sure to respond ASAP so you can minimize the number of people who see the negative comments without your response. ...

What is a mixed review?

Most reviews aren’t all bad or all good; they contain a mix of positive and negative comments. And while managers may prefer to receive nothing but rave reviews, mixed comments can add credibility and authenticity to reviews and provide invaluable feedback for accommodation providers. Let’s look at an example of a mixed review. ...

How to address mixed feedback?

One way to address mixed feedback is by using the positive sandwich method. By sandwiching your responses to the negative remarks with positive statements, you can recognize and respond to negative messages without emphasizing them. 1. Thank the guest Address the guest by name and thank him/her for taking the time to write a review. 2. ...

Should you respond to all hotel reviews online?

While it’s ideal to respond to every review your property gets online, not every hotel manager has the time to do so. We usually suggest that you respond to at least 50% of your mixed reviews. ...

When should you respond to online reviews?

For the reviews you do decide to respond to, be sure to respond ASAP so you can minimize the number of people who see the negative comments without your response. It’s also helpful to have an Online Reputation Management system that aggregates all your online reviews onto one platform. ...