AI helps India’s Meesho cut some customer call costs by 75%

6 hours ago  · Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring …


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AI Helps India’s Meesho Cut Some Customer Call Costs By 75%

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6 hours ago  · Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring …

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Meesho Sees 75% Reduction In Customer-Call Costs With Gen-AI …

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6 hours ago  · It offers human-like assistance and is currently handling about 60,000 calls daily, and has achieved a 75% reduction in costs compared to human agent calls and a 95% …

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AI Helps India's Meesho Cut Customer Call Costs By 75% | TechCrunch

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16 hours ago  · Meesho, a Softbank-backed e-commerce startup in India, has launched an AI-powered voice bot for customer support, which it claims is the first of its kind in the country. …

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Meesho Launches Gen AI-powered Voice Bot At Scale, Slashing …

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2 hours ago  · Meesho introduces GenAI voice bot for customer support, reducing costs by 75% and improving satisfaction by 10%. It is currently handling around 60,000 calls daily in English …

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Meesho Slashes Customer Service Cost By 75% With Gen AI

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6 hours ago  · Meesho slashes customer service cost by 75% with Gen AI-powered voice bot The voice bot, which is currently available in Hindi and English, already handles 60,000 calls every …

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Meesho Launches AI-powered Voice Bot, Reducing Customer Query …

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6 hours ago  · Meesho launches AI-powered voice bot, reducing customer query costs by 75% The turnaround time for each query will also halve from around 3-4 minutes to about 1.5-2 …

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Meesho Launches Multilingual Gen AI Chatbot To Handle Shoppers’ …

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5 hours ago  · Since the rollout, the Gen AI bot has dramatically reduced the need for human intervention and minimized escalations, contributing to a 50% improvement in Average Handle …

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GenAI Helped Reduce Customer Support Chat Costs By 90%: …

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Aug 7, 2024  · E-commerce firm Meesho handles about 100,000 chats per day. About a year ago, 100 per cent of these were handled by human agents. However, the Bengaluru-based firm has …

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Meesho Cuts Customer Support Costs By 90% With Generative AI, …

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Aug 12, 2024  · Meesho’s achievement in reducing customer support costs by 90% through generative AI is a noteworthy milestone in the e-commerce sector. Sanjeev Barnwal’s …

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AI Helps India’s Meesho Cut Some Customer Call Costs By 75%

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Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring down some …

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Meesho Launches India's First Generative AI Voice B... | DeepNewz

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16 hours ago  · Meesho, an Indian e-commerce platform, has launched an AI-powered voice bot that significantly reduces customer query costs by 75%. This initiative positions Meesho as a …

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AI Helps India’s Meesho Cut Some Customer Call Costs By 75%

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16 hours ago  · Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer Meesho rolls out …

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AI Helps India’s Meesho Cut Customer Call Costs By 75

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5 hours ago  · TechCrunch (@techcrunch). AI helps India’s Meesho cut customer call costs by 75% https://tcrn.ch/3CLRmBh.

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AI Helps India’s Meesho Cut Customer Call Costs By 75%

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16 hours ago  · Softbank-backed Meesho has rolled out what it claims to be India’s first generative AI-powered voice bot among e-commerce firms for customer support, paring down some …

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Anthropic Launches Tool To Connect AI Systems Directly To Datasets

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1 hour ago  · AI helps India's Meesho cut customer call costs by 75%. ... While some AI models can compose a song or modify a voice, none have the dexterity of the new offering, from …

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FAQs about AI helps India’s Meesho cut some customer call costs by 75% Coupon?

Is Meesho the first Genai-powered voice bot in Indian e-commerce?

Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring down some expenses by 75%. ...

How many customers does Meesho have in India?

Meesho has more than 160 million customers in India, with 80% of them in smaller cities, towns and villages. The startup, which is valued at $4.9 billion, processes over $5 billion in annual sales. Customer support has been a significant focus. ...

What is Meesho's AI-powered voice bot?

Ecommerce startup, Meesho, on Tuesday (November 26, 2024) unveiled the company’s multilingual, Gen AI-powered voice bot. This AI bot offers personalized, human-like assistance in Hindi and English languages. ...

Can AI help e-commerce customers?

E-commerce firm Meesho has launched the country’s first multilingual Gen AI-powered voice bot at scale, setting a new benchmark for customer support in the e-commerce industry. ...

How many customer calls does Ai handle a day?

The Bengaluru-based e-commerce startup said Tuesday its AI bot currently handles 60,000 customer calls daily in English and Hindi. The startup, which also counts Elevation and Prosus among its backers, plans to add support for six more Indian languages. ...

How has Gen AI improved customer satisfaction?

Since the rollout, the Gen AI bot has dramatically reduced the need for human intervention and minimized escalations, contributing to a 50% improvement in Average Handle Time (AHT), Meesho co-founder, Sanjeev Barnwal, said during a press briefing. The bot has also reported a 10% increase in customer satisfaction scores, he noted. ...

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