Customer Service: Shipping & Processing Charges | Signals

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FAQs about Customer Service: Shipping & Processing Charges | Signals Coupon?

Are shipping fees an on-going problem?

It sounds as if this particular product and it’s associated shipping fee are an on-going problem. As a customer, I would feel as if your company wasn’t upfront and honest about the shipping–most on-line shopping I’ve done has unusually high shipping fees clearly stated right next to the price of the product. Yes, this. ...

Does a '100 shipping charge on every order' really matter?

It doesn’t matter if there’s a big ol’ blinking banner at the top of the website saying “$100 SHIPPING CHARGE ON EVERY ORDER!!!” I would still approach the conversation from the customer’s POV that their feelings about their experience are valid. I don’t need to convince the customer that I’m right and she’s wrong. ...

Can a customer not see shipping charges before confirming a purchase?

If that’s the case, and that’s the only point in the purchase process that displays the total for the buyer, then any number of your complaining customers could legitimately not have been able to see the shipping charges before confirming the order. ...

How do I contact signals customer service?

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-669-5225, by email at [email protected], or by submitting them directly to their website through their Email Us link. Unfortunately it seems as though this company doesn’t have the best reviews at this time. ...

Do You List the shipping charge on the website?

We do list the shipping charge on the website, but due to the systems design it only displays after you’ve entered your payment method but before the order is finalized. We charge $100 for shipping this item because of the size and handling requirements on our end. ...

Can a $100 shipping fee be a selling point?

For something where a customer would be shocked to find such a large shipping fee–something lower priced where $100 is now a large portion of the total cost–the extra $100 would push the presented price to a level that plenty of consumers wouldn’t even bother with. Sure, it’s possible. But it’s also possible for this to be a selling point. ...