Policy over all else - especially customer service. Zero on the ...

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Policy Over All Else - Especially Customer Service. Zero On The ...

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“Because That’s Our Policy” – Does Your Company Ever Say That?

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Oct 23, 2009 · Prime example, I flipped out when an offshore HP customer service rep read from a script, telling my I had to agree to a $59.99 charge whether they solved the problem with …

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FAQs about Policy over all else - especially customer service. Zero on the ... Coupon?

What are some examples of customer service policies?

Let’s take a look at some examples of customer service policies that businesses can consider: Response Time Policy: This policy outlines the maximum amount of time it should take for a business to respond to a customer inquiry or complaint. ...

What is a customer service policy?

A customer service policy is exactly that. It defines the scope of what is and is not covered by your service department, and establishes consistency. These policies may be passed along verbally, or provided in the form of a written manual. Other businesses maintain them within a team-wide collaboration tool or an internal knowledge base. ...

What is a best customer service policy?

It does this by clearly defining expectations and procedures. Best customer service policies are a document that outlines the guidelines and procedures that employees should follow when interacting with customers. ...

Who is covered by the customer service policy?

Scope: This policy applies to all employees who have contact with customers, including but not limited to customer service representatives, managers, and supervisors. Policy: It is the policy of [Company Name] to provide the best possible customer service. ...

What is a customer service policy for a small business?

Explore some other common and important policies to consider for your small business: A customer service policy is primarily an internal document. It’s there for your employees to reference when needed. But you can also share your policy publicly to help set customer expectations. ...

Where should customer service policies be stored?

Store it in a secure place – customer service policies often contain sensitive information, so it’s important to store them in a password-protected file on your computer or an encrypted cloud storage service. ...